Service Commitment - Nantong Gemai CNC Machine Tool Manufacturing Co., Ltd.

Strict guarantee of product quality, to provide perfect pre-sale, sale, after-sales service

The enterprise has a modern management system, sophisticated processing equipment, comprehensive testing methods, a high-quality team of scientific and technological talents, and excellent tracking services. We have a complete set of management institutions for technical design, production management, quality supervision, and quality assurance, as well as a skilled and well serviced after-sales service team.

Before service

Communication requirements:

We will understand your needs through sufficient communication with you and provide you with professional advice and solutions

Provide samples:

Based on your needs, provide corresponding samples to ensure that you have no doubts about the quality and appearance of our products

Solution customization:

Our engineers will provide you with customized solutions. At the same time, we always pay attention to users' requirements for product quality and reliability, and we provide comprehensive services

In sales service

Technical training:

Organize and dispatch professional technical personnel to provide training and on-site guidance for customer company employees.Ensure that your company's employees are proficient in the operating principles and methods of the equipment

Transportation and delivery:

To meet your needs, we will provide professional transportation and home delivery services

Equipment acceptance:

Accompany you to complete the acceptance of the equipment, assist in formulating the processing unit plan and detailed process.

After-sale service

Phone follow-up:

After purchasing the product, we will follow up on your usage through phone or email

On site service:

For some products that require on-site installation and debugging, we will send specialized technicians to provide on-site service to ensure the normal use of the product.

Regular inquiry:

Conduct regular customer satisfaction surveys and after-sales inquiries to understand customer needs and opinions

Before service

In sales service

After-sale service

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